Teaching Faculties
Dr. Sonal Sidana
Assistant Professor Department of Business Administration
- sonal.sidana@jaipur.manipal.edu
- 9799622331
- PHD, MANIPAL UNIVERSITY JAIPUR,2018
- MBA, MAHRISHI DAYANAND UNIVERSITY ROHTAK,2004
- B.A., UNIVERSITY OF RAJASTHAN,2001
- A.Krishna, G. S. Dangayach, & S. Sharma "Service recovery paradox: the success parameters" Global Business Review, vol 15 No. 2, pp 263-277. June 2014, doi: https://journals.sagepub.com/doi/abs/10.1177/0972150914523567
- S. Sidana, S. Mishra. "A STUDY OF SERVICE FAILURES AND RECOVERY IN RETAIL BANKING & ITS PSYCHOLOGICAL IMPACT ON EMPLOYEES' PERFORMANCE." NeuroQuantology Vol 20, no. 12, pp. 2283-2294, Oct. 2022, doi:https://www.neuroquantology.com/article.php?id=8637
- A. Krishna, D Lazarus, S Sharma. SERVICE RECOVERY SYSTEM GAPS" International Journal of Sciences: Basic and Applied Research. Vol. 6, No. 1, pp 48-57, Dec 2012. Doi Link:
- S. Bagdi, S. Sidana. "A SYSTEMATIC REVIEW OF CAREER DEVELOPMENT OPPORTUNITIES IN BANKS AND ITS IMPACT ON EMPLOYEES' ATTRITION" Academy of Marketing Studies Journal, Vol 27, no. 6, pp 1-6, Sept 2023; Doi link: https://www.abacademies.org/articles/a-systematic-review-of-career-development-opportunities-in-banks-and-its-impact-on-employees-attrition.pdf
- S. Sharma, R. Gangwar, A. Krishna "Employee's Perspective: Reasons of Service Failure in Banking Sector" IOSR Journal of Business and Management (IOSR-JBM) Vol 18, no. 11. Ver. III, PP 95-98, (November. 2016) Doi Link: https://www.iosrjournals.org/iosr-jbm/papers/Vol18-issue11/Version-3/L1811039598.pdf
