The Role of Artificial Intelligence in IT Operations

“Predicting the future isn’t magic, it’s artificial intelligence”. ~ Dave Waters

Do you know that artificial intelligence has been scattered in every aspect of IT operations? In the ever-changing landscape of Information Technology (IT) management, the role of artificial intelligence becomes increasingly essential.

According to Forbes, intelligent automation offers assistance in optimising procedures, enhancing decision-making, and personalisation, which engage employees to work with a higher level of productivity. Rise in the usage of AI fosters advanced customer care and stem supply chain disruptions.

The Bachelor of Technology program can provide you with on-the-ground knowledge related to the field of artificial intelligence.

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Let us evaluate the role of AI in managing IT operations.

Performance Optimisation

Proper allocation of resources is one of the significant and complex tasks for their optimum utilisation. Organisations have implemented artificial intelligence technology in their cloud environment to manage workloads and cost of IT operations.

AI is reshaping the performance optimization of enterprises with the help of resource allocation generators. You can go through the other reasons behind the implementation of resource allocation generators.

Making project managers accountable
Ensuring budget and timeframe of projects.
Allocating resources quickly
Ensuring optimal efficiency

Cost Optimisation

In today’s world, tools of artificial intelligence are able to monitor the usage of cloud-based resources which optimises the costs of IT operations. These tools include ChatGpt, Salesforce Einstein, Azure, and so on.

Further, IBM (International Business Machine) learned that almost 73% of retailers were planning to adopt AI to influence their pricing by the year 2021. Manipal University, Jaipur offers learning on the AI tools and tactics for cost optimisation through guest lectures and industrial visits.

According to the research done by Forbes, artificial intelligence and big data analytics can automate approximately 80% of physical work, 64% of data collection, and 70% of data processing to reduce the expenses of organisations.

Auto-Scaling

During the period of lower demand, artificial intelligence can automate adjustments in resources. Many businesses are adopting proactive auto scaling plans which makes the use of AI easier. Most CEOs of business firms recognise that AI can alter work related to IT operations (Harvard Business Review). Using this approach may provide multiple advantages to individual experts as well as business management.

Let us explore the potential advantages in IT operations that can be obtained because of auto-scaling.

Protection from app failure and web disruptions.
Automate changes in the active number of servers.
Cost-effective
Low consumption of energy

Workflow Automation

Information technology operations have a significant aspect called workflow. Artificial intelligence ensures that tasks should be accurately executed with minimal manual interferences. It can coordinate several IT workflows in the business environment.

AI experts must use workflow automation technology to reduce manpower requirements within the structure of an organisation. We’ve identified some AI tools that foster workflow automation across the industry.

Browse AI
Zapier
AirOps
Google Workspace AI Assistant

You will learn about the aforementioned tools while pursuing a B Tech degree from Manipal University, Jaipur. It will increase your chances of succeeding in the ever-changing landscape of Information Technology (IT) management.

Data Classification

Management and protection of data are essential tasks of IT operations. The application of AI can help business managers classify and tag data automatically to make their management and protection more sensitive and easier.

Microsoft Purview AI classifier is increasingly used by several business enterprises to manage their data. It comes with a combination of Azure Purview and Microsoft 365 Compliance solutions. We have brought such solutions to upgrade your potential knowledge.

Gaining visibility into data assets.
Safeguarding sensitive data.
Management of end-to-end data risks.
Considering compliance

Virtual Assistants

The rise in the usage of artificial intelligence fosters a significant increase in awareness of people about virtual assistants. It assists management in automating answers to the queries of clients and other people. Industrial visits at Manipal University, Jaipur will offer deep learning on chatbots and virtual assistants emerging in the competitive era.

Let us explore the major chatbots and virtual assistants used by businesses in their IT operations (Forbes).

Intercom
WP-Chatbot
Genesys DX
Drift
Salesforce Einstein

Key Takeaways

Majority of businesses are implementing AI to improve their operations, which helps them to sustain a competitive edge.
More than 40% of business owners are concerned about being over-dependent on artificial intelligence.
Almost 44% plan to implement ChatGPT for writing content in another language.
Almost half of businesses are utilising artificial intelligence to craft their internal communicators.

Students interested in learning about AI technology and its usage across industries must be aware of such emerging trends. The best universities of Rajasthan offer practical insights into artificial intelligence to prepare tech experts who can contribute to economic development.

Top Recruiters for AI (Source: Naukri.com and Glassdoor)

Tata Consultancy Services (TCS)
Wipro
Capgemini
Tech Mahindra
Amazon
Zensure Technologies
Accenture
HCL Technologies

Let’s Wrap

The above passage analysed that rapid expansion of AI usage will generate potential opportunities for students opting for tech-integrated courses. We can expect artificial intelligence to play a fundamental role in offering innovative solutions to the problems of business operations.

Top universities of India are offering B Tech programs to prepare experts in artificial intelligence that fosters the management of IT operations. Manipal University, Jaipur organises industrial visits, projects, and other events for bolding practical learning to the students. Therefore, it is the perfect time to pursue a B Tech degree at Manipal University, Jaipur to develop your potential career growth. Explore placements at MUJ, fees, and courses, and enrol now.